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Kmart case study

Upgrading point of sale systems across 170 stores nationally
Location: Australia
Client: National retail giant Kmart
Kmart is one of Australia’s largest discount chain stores. It operates 170 stores and employs approximately 25,000 people nationwide. With such a high volume of employees and customers interacting with their point of sale areas each year, Kmart needed to upgrade their outdated POS mounting systems to a more modular and efficient VESA mounting system.

Challenge

  • Outdated IBM proprietary point of sale (POS) mounting system required major upgrade
  • Lack of adequate height adjustability to meet the ergonomic needs of each individual employee
  • High volume of employees and customers interacting with their point of sale areas each year
  • Required an ergonomic and robust point of sale mounting system for each custom requirement
  • Added challenge of incorporating various types of displays

Solution

  • POS solution including installation of a “hand-wheel” style display-and-keyboard adjustment system
  • Two custom mounts produced to support new displays as well as original displays where necessary
  • Matching mount finish to complement Kmart’s existing marketing materials and design
  • Custom design to meet Kmart's cable management requirements
  • Design chosen for maximum space-saving and minimal clutter for an optimal ergonomic set-up

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